Shipping & Delivery – Australia and International
Current delays caused by COVID-19 may impact shipping times. Mine Minerals has no control over this, nor do we take any responsibility for delays caused as a result of the pandemic.
Mine Minerals offers:
- FREE STANDARD SHIPPING Australia-wide for orders over $200 plus further discounts. See rewards.
- $10 Standard shipping Australia-wide for orders under $200.
- Express shipping is available with Australia for a flat fee of $15.00.
- FREE STANDARD SHIPPING for international for orders over $250 plus further discounts. See rewards.
- Standard international shipping is $20 for orders under $250.
- Express Post orders may be possible. Please contact firstname.lastname@example.org.
au for further information, estimated shipping times and associated costs.
Order Processing & Shipping Times
Orders are not dispatched on weekends or public holidays. Should an item not arrive within the estimated delivery times, please contact email@example.com.
For shipping within Australia and Internationally, tracking details will be provided via email once the order is shipped. These tracking details will allow you to track your delivery via the assigned postal authority.
For certain products shipping arrangements require a signature on delivery or arrangements can be made to have the item left at your address. If you are not home to receive the delivery, a postal card will be left allowing you to collect the item from your local post office. Please note that neither Mine Minerals or couriers are liable for any loss or damage incurred after a parcel is left at your address unattended. Mine Minerals is not responsible, nor do we have control over, any delays associated with the postal service once your order has been shipped and a tracking number issued.
All items are carefully inspected and securely packaged before shipment to ensure they are in perfect condition and to prevent breakage in transit.
We do not accept
Cancellations or amendments (eg. change of address, order contents or the addition of discounts or rewards) to any online orders after your order is placed. Please ensure all order details, including your address are correct at the time of order placement.
International Import Taxes & Customs
On receipt of your shipment, you will be responsible for all applicable taxes and duties payable to customs or the shipping carrier. Mine Minerals has no control over or liability for these charges.
Mine Minerals is not responsible if the item is seized by customs or any other government agency.
Delivery times may be impacted by the time taken to clear customs in the destination country. Mine Minerals has no control over, nor do we take responsibility for, delays caused by customs.